Return Policy

At Topcasi, we prioritize your satisfaction and aim to make your shopping experience as smooth as possible. Below are our guidelines for initiating a return:

1. Return Conditions:

Items must be returned in their original, unused condition, with all tags and packaging intact. Customized products can only be returned if they arrive defective or damaged.

2. Return Period:

You have 24 days from the delivery date to start a return. Please contact our customer support team promptly to begin the process.

3. Steps to Return:

Request Authorization: Email our customer support to request a return authorization code.

Prepare Your Package: Securely pack the item in its original box, including all accessories and documentation. Affix the provided authorization code.

Ship the Item: Use a traceable mail service for return shipping. Customers are responsible for return shipping costs, except in cases where we made an error.

4. Refunds and Exchanges:

Once we receive and verify the condition of your returned item, we will process your refund or exchange. Refunds will be issued to the original payment method and typically take 5-7 business days to reflect. Exchanges are subject to product availability. If an item is unavailable, we may offer a replacement or refund. Please note that original shipping fees are non-refundable unless the return is due to our error.

5. Handling Damaged or Incorrect Items:

If you receive a damaged or incorrect item, contact our customer service team immediately with photographs and details. We will cover return shipping costs for such items and provide a refund or replacement as needed.

6. Non-Returnable Items:

Certain items, such as hygiene-sensitive products like swimwear, are non-returnable for sanitary reasons. Please refer to specific product pages for details or reach out to our customer support for clarification.

7. Return Policy Exceptions:

Items purchased from third-party sellers or external platforms are not eligible for returns through Topcasi.com. Please review the seller’s return policy before making a purchase.

For any further inquiries or assistance with your return, feel free to contact our support team at [email protected]. At Topcasi, we're dedicated to providing exceptional service and ensuring your satisfaction with every purchase.